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Frequently Asked Questions

Got a question? We’ve got your answer! Please read through our FAQs for additional and helpful information. 

General Information

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website

Do I need to be vaccinated for COVID-19 to purchase a Travel Package and attend the event?

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Madison Square Garden website

Can I acquire Accessible Seating as a part of the Travel Package Program?

Availability and type of accessible seating tickets will vary based on the venue’s availability. If you would like to inquire about Accessible Seating as part of the Travel Package program, please reach out to us at [email protected] immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, package type, order number, quantity of tickets and specific accessibility request in your email.

I have an ADA request. What’s the best way to request accommodations for my Travel Package?

If you need to request ADA Accommodations for your hotel reservation OR experience at Phish NYE, please reach out to [email protected] with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

These FAQs did not answer my question. How can I get in contact with you?

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

Our Travel Packages

How do I place my order?

All Phish NYE Travel Packages must be purchased online. Travel Packages will go on sale on Wednesday, October 2nd at 12pm ET. After you click on your desired Travel Package, you will be directed to our ticketing partner, Ticketstoday, to make and finalize your order.

Is the price listed on the website the total price or the price per person?

Our website lists the per package price, which includes two guests. These prices do not include taxes & fees. Please note – if you are purchasing a Travel Package before Friday, November 1, 2024, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

How many rooms are included in my Travel Package?

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Do the Phish NYE Travel Packages have an age restriction?

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the shows; however, the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

Is there a payment plan for Phish NYE Travel Packages?

Yes, there is an optional payment plan for Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, November 1, 2024. If you purchase after Friday, November 1, 2024, you will be charged the full payment amount at the time of purchase.

Please note: the payment plan can only be selected at the time of purchase. If you chose to pay in full when purchasing your package, the payment plan cannot be opted into later.

Can I pay for my entire package before the additional payment is due?

If you purchase prior to Friday, November 1, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the November 1, 2024 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Do the Travel packages come with tickets to Phish at MSG?

Yes, all Travel Packages include two (2) tickets to Phish on December 28th, 29th, 30th, and 31st. 

How will I know where my seats will be at MSG?

When purchasing your package, you will have the option to select GA Floor or Premium Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

How and where will I receive information about 100x Travel Package check-in?

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. These details are subject to change. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

How will I receive my merchandise?

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

What if my plans change and I no longer want my purchased Travel Package?

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will do what we can to help.

Hotel Information

What time is check-in and check-out at the available hotels?

100x abides by the hotel’s standard hotel policy listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

  • Kimpton Hotel Eventi: 3:00 PM
  • Ace Hotel New York: 3:00 PM
  • Renaissance New York Midtown Hotel: 4:00 PM

What parking is available at the hotels?

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual websites of the hotels. Please note that 100x is not responsible for any parking fees, which are subject to change, and determined by each hotel.

How far is each hotel from the venue?

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to MSG.

  • Kimpton Hotel Eventi: 0.3 miles / 6 minute walk
  • Ace Hotel New York: 0.4 miles / 8 minute walk
  • Renaissance New York Midtown Hotel: 0.2 miles / 4 minute walk

Will there be an incidental hold at my hotel?

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

I contacted the hotel and they do not have my reservation information, why is that?

We kindly request that you wait to reach out to your hotel with your specific request until 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share rooming lists with our hotel partners no earlier than one month from the arrival date. Make sure to reference that it’s for your 100x Travel Package when reaching out to the hotel team!

Travel Package Requests

Can I book additional nights at the hotel with my Travel Package? If so, how can I do this?

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Friday, December 13, 2024.

I purchased a Travel Package as a gift and will not be in attendance. How can the gift recipient redeem the package on my behalf?

Any Travel Package request must be submitted to 100x via email Friday, December 13, 2024.

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to have the package holder information updated. Please email us at [email protected] with all of the information below prior to Friday, December 13, 2024 with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME –

ORIGINAL PURCHASE EMAIL –

ORDER NUMBER –

PACKAGE TYPE –

NEW GUEST NAME –

NEW GUEST EMAIL –

NEW GUEST PHONE NUMBER –

Once you have notified us by Friday, December 13, 2024, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, merchandise and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

I have a specific request about my hotel stay, how can I make that request?

All hotel related requests can be sent directly to 100x at [email protected].

All requests must be submitted to 100x by Friday, December 13, 2024.

I need to update the credit card information in order to pay for my Travel Package, how can I do this?

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you. 

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