We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Madison Square Garden website. 

If you need to request ADA Accommodations for your hotel reservation OR experience at Phish NYE, please reach out to [email protected] with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For Accessible Seating requests at the show, availability and type of Accessible Seating tickets will vary based on MSG availability. Once your request is received, we will go over all available options.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

All Phish NYE Travel Packages must be purchased online. Travel Packages will go on sale on Wednesday, October 2nd at 12pm ET. After you click on your desired Travel Package, you will be directed to our ticketing partner, Ticketstoday, to make and finalize your order.

Our website lists the per package price, which includes two guests. These prices do not include taxes & fees. Please note – if you are purchasing a Travel Package before Friday, November 1, 2024, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the shows; however, the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, November 1, 2024. If you purchase after Friday, November 1, 2024, you will be charged the full payment amount at the time of purchase.

Please note: the payment plan can only be selected at the time of purchase. If you chose to pay in full when purchasing your package, the payment plan cannot be opted into later.

If you purchase prior to Friday, November 1, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the November 1, 2024 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Yes, all Travel Packages include two (2) tickets to Phish on December 28th, 29th, 30th, and 31st. 

When purchasing your package, you will have the option to select GA Floor or Premium Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. These details are subject to change. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will do what we can to help.

100x abides by the hotel’s standard hotel policy listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

• Kimpton Hotel Eventi:
  • Check-in: 3:00 PM
  • Check-out: 12:00 PM
• Ace Hotel New York:
  • Check-in: 3:00 PM
  • Check-out: 12:00 PM
• Renaissance New York Midtown Hotel:
  • Check-in: 4:00 PM
  • Check-out: 12:00 PM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual websites of the hotels. Please note that 100x is not responsible for any parking fees, which are subject to change, and determined by each hotel.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to MSG.

• Kimpton Hotel Eventi: 0.3 miles / 6 minute walk
• Ace Hotel New York: 0.4 miles / 8 minute walk
• Renaissance New York Midtown Hotel: 0.2 miles / 4 minute walk

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

We kindly request that you wait to reach out to your hotel with your specific request until 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share rooming lists with our hotel partners no earlier than one month from the arrival date. Make sure to reference that it’s for your 100x Travel Package when reaching out to the hotel team!

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Friday, December 13, 2024.

Any Travel Package request must be submitted to 100x via email Friday, December 13, 2024.

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to have the package holder information updated. Please email us at [email protected] with all of the information below prior to Friday, December 13, 2024 with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME –

ORIGINAL PURCHASE EMAIL –

ORDER NUMBER –

PACKAGE TYPE –

NEW GUEST NAME –

NEW GUEST EMAIL –

NEW GUEST PHONE NUMBER –

Once you have notified us by Friday, December 13, 2024, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, merchandise and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x at [email protected].

All requests must be submitted to 100x by Friday, December 13, 2024.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.